Service Delivery Manager
Fifty-Five, Senegal
Job Description
Rapid shifts in technology have dramatically changed the way people interact and engage with brands. fifty-five is a new kind of data company that helps brands leverage data to improve marketing, media, and customer experience through a combination of specialized consultancy and technology services.
As the strategic data pillar of The Brandtech Group, we offer services that combine strategy consulting, cloud services, media consulting and customer experience.
We are made up of over +400 digital experts. Digital consultants, tracking and media specialists, engineers and data scientists all work in close collaboration to provide senior-level marketing consultancy and technical support to our clients, in every type of industry, all around the world.
As a partner to advertisers from data collection to activation and exploitation, we help organizations become truly omnichannel entities that control the efficiency of their digital ecosystem and its synergies with the physical world.
Headquartered in Paris, we operate across 3 time zones from our 10 offices, located in Paris, London, Geneva, Milan, Shanghai, Hong Kong, Shenzhen, Taipei, Singapore and New York.
Mission
The data consulting engagements we deliver across our different offices, require a set of technical deliverables that must follow our high standards of quality.
We strongly believe that having a dedicated team of experts focused on these deliverables is key to success. Building this local team is your assignment.
With solid technical and commercial understanding, you’ll be in charge of driving excellence in delivery and process compliance of our African Talent Hub. To that goal, you will drive a local team of technical experts, mainly analytics, data engineering and CRM experts, to match clients' ambitious business goals. You will demonstrate leadership to explain the value and power of 55 solutions within your team, and ensure their onboarding within 55 complying with our ways of working.
Working with 55 other teams in Europe, you will be the liaison between the local team and our headquarters. You will also serve as the first level of support for the local team to deliver their clients projects objectives.
As the manager of the Talent Hub, you will be responsible for the management of the team and the monitoring of their performance including
- Workload management
- Processes and ways of working locally and globally
- Best practices compliance
- KPI monitoring to ensure quality and reliability of the work
Responsibilities
Project delivery coordination
- Identify specific needs to train and onboard the team
- Quality and reliability KPI management
- Point of contact for all the questions from team members
- Be a privileged contact for Consulting team to ensure the delivery quality
- Participate in quality process and continuous improvement
Project management:
- Allocate roles and responsibilities for client projects
- Assist with the entire implementation process from client brief, KPI framework, measurement plan creation and validation, tracking implementation, quality assessment, technical support, managing internal cross-team relationships, managing client relationships hands in hands with the Consulting team to ensure project delivery success
Contribution to best practices sharing:
- Participate in best practices documentation and sharing within Measurement and Engineering teams and across teams
- Participate in some information sharing sessions and cascade to the local team
- Help prepare and deliver in depth training, internally and externally
- Drive the Talent Hub business continuity plan
Participation in resources definition:
- Anticipate resources definition of your scope (profile, seniority level)
- Participate in candidates screening and interviews and give constructive feedbacks
- Careful resource allocation to match planned budgets and raise alerts in case of mismatch between expected delivery and allocated resources for your scope of projects
- Ensure team has accurate and updated time sheets
People Management:
- Lead a team of Analytics, Data engineers and CRM experts and ensure their hard skills and soft skills development Participate in newcomers onboarding and training
- Weekly 1 to 1 with managees and other ad-hoc meetings based on their needs
- Definition of a relevant governance with your team members at individual and team level
- Participate into the management of the career path of managees
- Management of key moments of the year:
- Yearly performance assessment process
- Talent Hub information sha